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FAQs
Home • FAQs
About Catalog
About Ordering
About Products
Product Care
Returns and Damages
  
About Catalog
Q. Is there a new catalog out?
A. 2008 Master catalog It is white with a Salmon Pink color/ Butterfly on it.
Q. When can we except a new catalog?
A. The new 2008 catalog was sent out in May. If you do not have one please request one.
Q. Do you have a Online Catalog?
A. Yes, we do. Ask customer service how to gain access.
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About Ordering
Q. What is the easiest way to place an order
A. Ordering online is the easiest, and fastest.
Q. What is the shipping time?
A. Orders placed on web will be sent out within 3 buisness days.
Q. How do I receive access to the site?
A. To get access to our site you need to fill out the new user application.
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About Products
Q. Can I put India Handicrafts aluminum in the microwave?
A. No, DO NOT place IhI aluminum in the microwave.
Q. Are the serving pieces food safe?
A. Yes. Our serveware is food safe.
Q. Can the serveware be used to cook?
A. Our serveware can be put in the oven up to 250 degrees.
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Product Care
Q. Will my product scratch?
A. India Handicrafts aluminum will scratch over time as all metals do. But following the basic care steps will help.
Q. How to care for your product?
A. Handwash product. Do not leave anything with an acidic base in the product for long periods of time as it will eat the finish. Use an aluminum polish if the item starts to tarnish. And remember it is going to scratch over time.
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Returns and Damages
Q. What do I do if I have damaged product?
A. Inspect your shipment upon arrival, if you have damages call IhI headquarters (not SALES REP) or fax in our ARS form that came with your packing slip.
Q. How long do I have to make a damage claim?
A. Claims must be made to IHI with in 10 days of receipt of order and NO later than 20 days.
Q. What is considered damaged?
A. There will be variations in color, texture,size and finish as well as slight irregularities as all products are handmade. Anything outside this please call us.
Q. Is there a restocking Fee?
A. Items that are not damaged by shipping, or a Manufacturing defect are subject to a 15% restocking fee.
Q. May I return overstock items?<
A. No shopworn or pricetagged items may be returned.
Q. May I return overstock items?
A. No shopworn or pricetagged item may be returned.
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