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FAQs
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| Q. Is there a new catalog out? | | A. The current catalog is the 2009-10.They are Black with silver and gold.
New catalogs will be mailed out to customer around April 1st, 2010. | | Q. Do you have a Online Catalog? | | A. Yes, we do. Ask customer service how to gain access. |
| Q. What is the easiest way to place an order | | A. Ordering online is the easiest, and fastest. | | Q. What is the shipping time? | | A. Orders placed on web will be sent out within 3-4 business days.
All other orders are shipped with in 10-14 business days. | | Q. How do I receive access to the site? | | A. 1.To get access to our site you need to fill out the new user application.
2.Fax a copy of your Tax Id Certificate to 1800-821-3461
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| Q. Can I put India Handicrafts aluminum in the microwave? | | A. No, DO NOT place IhI aluminum in the microwave. | | Q. Are the serving pieces food safe? | | A. Yes. Our serveware is food safe. | | Q. Can the serveware be used to cook? | | A. Our serveware can be put in the oven up to 250 degrees. |
| Q. Will my product scratch? | | A. India Handicrafts aluminum will scratch over time as all metals do. But following the basic care steps will help. | | Q. How to care for your product? | | A. Handwash product. Do not leave anything with an acidic base in the product for long periods of time as it will eat the finish. Use an aluminum polish if the item starts to tarnish. And remember it is going to scratch over time. |
| Q. What do I do if I have damaged product? | | A. Inspect your shipment upon arrival, if you have damages call IhI headquarters (not SALES REP) or fax in our ARS form that came with your packing slip. | | Q. How long do I have to make a damage claim? | | A. Claims must be made to IHI with in 10 days of receipt of order and NO later than 30 days. | | Q. What is considered damaged? | | A. There will be variations in color, texture,size and finish as well as slight irregularities as all products are handmade. Anything outside this please call us. | | Q. Is there a restocking Fee? | | A. Items that are not damaged by shipping, or a Manufacturing defect are subject to a 15% restocking fee. | | Q. May I return overstock items? | | A. No shopworn or pricetagged item may be returned.
No returns after 30 days. |
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