Ordering Information - 800-524-6766

• Minimum opening order - $ 250; Reorders  $ 100
• International minimum order - $ 1000 USD pre-paid in advance by Visa/MC only.
• We reserve the right to increase or decrease quantities to meet our minimum pack size requirements.
• Backorders will be shipped without notification if within 60 days of date shipped. All backorders under $50 are cancelled.
• We reserve the right to cancel any orders or back orders without any notification.

Pricing

• All prices are subject to change without notice.
• Items are billed at prices in effect at time of shipment.

Shipping

• All orders are shipped F.O.B. our warehouse in Roseville, MN. 55113
• Special routing information must be specified or we will ship at our own discretion.
• Special handling requests may be subject to an extra charge.
• International orders can only be shipped within the 48 U.S. contiguous states.
• Approximate shipping charges are: 10 - 12% of the total order amount.
• Because most the merchandise is handcrafted, there will be some variations in color, texture, size and finish, as well as slight irregularities.
• These are not considered flaws. Natural wrought iron products may rust over time.

Payment Terms

• Opening orders must be Visa, MC or C.O.D.
• Net 30 terms on approved credit. Credit application with sufficient trade and bank references must be submitted for credit approval.
• Stores in business for less than two years may be required to pre-pay via Visa/MC or C.O.D.
• Customer agrees to pay all collection costs and attorney fees, as well as interest at the rate of 2% per month on any unpaid balance.
• A5 fee will be charged for any returned checks.
• All customers are required by law to supply a State Sales Tax Certificate.
• Customer authorizes any/all charges associated with this order to be charged on their credit card.

Returns/Claims

• Please examine your order upon arrival for any discrepancies. Claims must be mailed or faxed to India Handicrafts headquarters (not to your sales rep). Invoice number and date received must be specified.
• Claims must be made within ten (10) days of receipt. No claims will be accepted after 30 days.
• Any damage or lost merchandise must be directly claimed with carrier. No returns will be accepted without our return authorization (RA) number and must be received in its original packaging.
• Price tagged or shopworn merchandise may not be returned.
• Items that are not damaged by the fault of India Handicrafts or by shipping may be returned, but will be subject to a 15% restocking fee. Freigt for that item will not be refunded. Claims must be made with in 10 days. No claim will be accepted after 30 days.
• Shopworn, pricemarked or overstock items may not be returned.

Customer Agreement

• By placing this order customer agrees to our terms and conditions

This website is for India Handicrafts, Inc. active customers only and cannot be accessed by non authorized users. This web-site should only be used as a reference tool. New accounts must be setup in-person with one of India Handicrafts rep's.