Q. What do I do if I have damaged product? |
A. Inspect your shipment upon arrival. If you have damages call IHI customer service (not sales rep) or fax in the ARS form that came with your packing slip. A return can also be done online & you can find this on the "Customer Service" page. Items that are needed to be picked up will be picked up within 30 business days. |
Q. How long do I have to make a damage claim? |
A. Claims must be made to IHI with in 10 days of receipt of order. No claims will be accepted after 30 days. |
Q. What is considered damaged? |
A. Items that have been received accidentally broken or dented. Remember, there will be variations in color, texture, size and finish as well as slight irregularities because all products are handmade. If you are unsure, please call us to confirm. |
Q. Is there a restocking fee? |
A. Items that are not damaged by the fault of IHI or by shipping may be returned but will be subject to a 20% restocking fee. Freight for that item will not be refunded. |
Q. May I return overstock items? |
A. Shop-worn, price marked or overstock items may not be returned. |